Quote:
Originally Posted by xxxclusive
Finally. Complaining in public seems to be the only way to get customer service from you. I requested this tool for month via email and never got a reply, why is it a problem to simply write "Dear customer, thanks for your inquiry. We intend to make this tool available until end of this year, you then can simply download it in your account. Thanks for your patience." ?!
Stop justifying yourself in public and better get some lessons in customer relationship management to avoid such situations all together from the scratch.
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Actually, we'd prefer you took your business elsewhere and never used our service again. Honestly, we don't want your business. We have thousands of happy customers, who we are happy to work with and assist on a daily basis, like Joe and others. You're just a miserable, bitter, angry small person.... and we'd prefer not to ever do business with you again. We'll be more than happy to close your account permanently. Happy Holidays.