GoFuckYourself.com - Adult Webmaster Forum - View Single Post - (Mainstream) Need help with Emails (Klavio)

MichaelP · 03-28-2022, 06:53 AM

Hello All,

Last week, we changed our domain name on our Shopify store at my new company, everything is going fine.

But this week en, we sent our weekly newsletter as usual (Saturday 6 AM) with Klavio, the firm that handles these things did the changes.

It looks like 50% of our list don't get the email, or it ends up in their spam box.

Usually around noon Saturday our opening rate is about 405%, this morning it's at 28%, so something,s wrong..

2 of my addresses didn't receive it, and some I know got it in their spam box.

My personal addresses with Bell or forwards to bell or Gmail got them. Many at my company got them in their spam box..

So in a nutshell, I was thinking about where in the world I can get some clues, and I thought that this beloved industry is composed of the most competent TI people from around the globe...

Can it have a relation that the domain is registered with GoDaddy on the same account as my 'adult' domains... The domain used hosts nothing, it's just registered there, all DNS point to Shopify ... But Klavio uses the email address from it as sending address...

Again many receive it OK, so the newsletter gets out..

Any pointer will be greatly appreciated.

Txs in advance guys

<3

..

03-28-2022, 06:53 AM
MichaelP Registered User Industry Role: Join Date: Aug 2003 Location: QWEBEC Corporate Office Posts: 7,124	(Mainstream) Need help with Emails (Klavio) Hello All, Last week, we changed our domain name on our Shopify store at my new company, everything is going fine. But this week en, we sent our weekly newsletter as usual (Saturday 6 AM) with Klavio, the firm that handles these things did the changes. It looks like 50% of our list don't get the email, or it ends up in their spam box. Usually around noon Saturday our opening rate is about 405%, this morning it's at 28%, so something,s wrong.. 2 of my addresses didn't receive it, and some I know got it in their spam box. My personal addresses with Bell or forwards to bell or Gmail got them. Many at my company got them in their spam box.. So in a nutshell, I was thinking about where in the world I can get some clues, and I thought that this beloved industry is composed of the most competent TI people from around the globe... Can it have a relation that the domain is registered with GoDaddy on the same account as my 'adult' domains... The domain used hosts nothing, it's just registered there, all DNS point to Shopify ... But Klavio uses the email address from it as sending address... Again many receive it OK, so the newsletter gets out.. Any pointer will be greatly appreciated. Txs in advance guys <3 ..