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^ Yeah I don't even know why anyone would trust or stay with clowns like that. Just get the authcode/EPP for the domain and transfer out. There are loads of registrars to choose from.
BTW, just a general point for anyone interested, you can transfer a name even AFTER it has expired, so don't take any bullshit from any (ICANN accredited) registrar that says you can't and tries to force you to renew with them.
And although transfers routinely take 5-7 days, registrars can (and are possibly required to by ICANN) expedite the process, making the transfer completed within an hour.
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