Hi,
So, I was able to get in touch with the manager of the bank in the city, but sadly he is not able to do anything in my case. All retained cards are reported to the National Bank automatically and it is mandatory for the issuer bank to contact them via mail or email. There are no exceptions.
For now, I contacted support@paxum and ruth@paxum and also
[email protected] which is the main office in Hungary for Hungarian and Balkan citizens,
[email protected], another office in Europe, and
[email protected] which is the biggest office in Europe.
Hopefully, someone will guide me in the right direction soon.
If not, I will have to request a new card.
That's about it for this case.
I'll update this thread once everything is resolved in case someone gets into the same situation as me.
Cheers,
z