Quote:
Also, consumers must know what they paid for and for how long will they have access to the paid content, when to expect rebills.
Regarding cancelation, you don't need to use our cancelation API, however, there must be a note that consumer need to contact our Consumer Support Department if they wish to cancel their subscription.
|
We're using CCBill to process transactions, they emailed us the above saying that this information needs to be available to the consumer on our website, but didnt mention *how* we get that information from them, onto our website.
CCBill are handling everything on our site, transaction processing, members management, refunds, cancellations, etc.
Does anyone know how we can go about getting this information from CCBill so that a surfer can check the status of their subscription, Ive talked with support on livechat for 45 minutes and was basically told they need to email the relevant department who will get back to me 'sometime' when they are able to.
We have a billing support page for the site, which directs the consumer to
https://support.ccbill.com but apparently, at this time, that isnt enough.
I'd like to be proactive in getting this issue resolved, any help or advice would be greatly appreciated.
Thanks.