Quote:
Originally Posted by R4M
Today after a 15-day waiting period my transfer was rejected with the reason "According to the internal policy of the bank".
But I don't understand the bank's policy of not allowing my wire to be processed, because in true the bank's policy is one to transfer money.
I would like more transparency from Paxum what's stopping them from doing it. At least a reference to specific points of the "bank policy" and advice on how I can fix it if the problem on my side.
I live in deep Africa, and wire transfers are the only way to get money.
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I hope you received my email reply earlier today. I have an open query with the accounting team about this situation and I hope to have more details for you soon, along with suggestions for moving forward with your withdrawal. I'm sorry you've encountered this situation.