Originally Posted by mamaliga

Hello everyone,

I have contacted Verotel on August 2022 for implementing credit card payment. During compliance process i have worked with Irina van Dijk for website adjustment. After one month and a half my website have been rejected because of non-compliance and i decided to move forward without credit card processor.
At the end i have asked Irina for the full refund (500 EUR which i have paid for anual mastercard fee on August 2022). Then Irina basically stop responding back to my email.
And now its already May 2023 and still didnt got my refund back from Verotel, after almoust 10 months of waiting.

What do you think about this ?

How about if a client need some help and need to contact them ? He should wait for 10 months ?