Quote:
Originally Posted by Colmike9
Bet your support tickets get answered slower now..
Why would you cry about that here, though? He probably was handling a ton of tickets all day and just asked it naturally from doing that all day.
I would do bare minimum support and take the longest time that I was allowed to do anything for you.
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No, I don't think that's the case. I think they answer them faster now, realizing that we can pull the plug at any time. You must think our hosting bill is only $4000/month or something like that.
You mean why would I notify other business people in the same industry as us of a potential problem they might experience if they select a certain vendor? Hmm. I wonder why someone would do that.
The thing is that this isn't the 1st incident. This is one of several over time.
If he is handling tickets all day, then it's even more of the reason that he as an "IT Expert" should know that the ticket # is in the URL. Honestly, that was just the icing on the cake today.
Not sure if you read the other part where they allowed the content on our 4 sites to not be visible to surfers for over 4 hours. But that seems acceptable to you. Which is why you will never reach the peak of your abilities. Because you accept bullshit.