Hello
I think this problem is more for USA , this is my last convo with Ruth if it helps
Hi Ross,
I'm sorry for my late response.
Do you mean USD wire withdrawal? At the moment that is temporarily unavailable, however I'm happy to say that we've actually been able to implement ACH withdrawal for USA clients in the meantime, so you should be able to withdraw funds via ACH.
For the Prepaid card, if your account is eligible then you should see a prompt on the first page after you sign in for you to be able to request/order your card.
Please let me know if you have any other questions.
Best,
Ruth
