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While it sucks to have a site (or part of) offline and traffic coming in, it's a good practice to have an environment to avoid issues. The more the business gets serious the more things like backups, second copies, dev environment are important.
I had a problem with Mojo 11 years ago. A site of mine - totally legal - was reported as CP by a competitor. They took down the site without asking me anything. IDs were provided and the site back online after 24 hours because their legal department or a senior manager (can't remember) had to check the documents and I had to wait for the shift.
Other than this glitch nothing. Just an happy customer like many others.
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