FYI if you want to get really upset I suggest you to get a vps or ded with another hoster here ... their name starts with M but it's not Mojo, obviously.
I got a fully managed solution. Asked what was the full path to the document dir of a given domain and they replied "ask to your script developer, we don't do assistance for 3rd party script". So I kindly explained them that it was a general info about the server. Once again they replied "ask your script developer".
So I got access via ssh and got the full path.
Obviously they will loose my business.
