Originally Posted by NatalieK

I haven´t found the time line the same, but similar with hostgator...

we set up our blog, had everything sorted & needed to check on the database. so added a ticket and they asked for all the info, name of site, name of owner, name of everything your life contains and when a guy comes and answers your ticket, he asks all those same questions again...

lol, ffs, just put me through to some one next time and ask the appropriate questions once...