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Tech support nightmares... I have mine. Do you?
So in my mainstream life I manage networks, Microsoft Active Directory / Entra ID, Security etc, and as a favour to one of my larger clients, I support some people in his office, including his wife who does some excel stuff.
Several times a week she calls because her computer has 1 error or another popping up. It ads up to a few hours a week of support.
Anyway I was on-site yesterday and I just happened to be looking in her direction to see her power-off her computer, then power-on, then power-off, on-off / on-off several times in a row. Her reason? "This is the only way to make it see her USB thumbdrive"
ARGH!!!!
Forget the fact that it is against her own company policy to use USB drives, she is causing complete havaok to her machine. "I know what I'm doing" she says, getting pissed at me for even asking the question. "I've been doing this for years and it always works" she says.
ARGH....
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