Quote:
Originally Posted by Ruriko
So paxum is now forcing you to use their app to login in 30days. Now I'm having trouble getting to verify my passport photo which their app is not detecting at all! there's not even an option to manually send the photo. Is anyone else experiencing the same problem? it seems that they use Jumio for their ID verification which is crap.
This is such a dumb move... what if your phone suddenly dies then you'd be locked out of your account
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If you were to lose your device for any reason, you would simply be able to perform a new login from a new device, and the APP will prompt you to link that new device to your account. Since you need to produce a picture ID to link a device to your Paxum account, that ensures your account security.
Quote:
Originally Posted by ravo
Just got this reply from Paxum regarding our business/corporate Paxum account;
"Thank you for contacting Paxum support.
The Strong Customer Protection security feature will not be mandatory for the Business Account, you can ignore the mentioned prompt as this will be removed by our IT department, we apologize for the confusion."
So, only applies to personal accounts.
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Unfortunately there was some confusion when the support staff originally answered your ticket.
Authorized Legal Representatives for Business accounts do not have to use this security feature, however all Authorized User(s) for all Business accounts must use this security feature.
You should have received a new ticket from our team explaining the situation and providing you the correct response. We apologize for the misunderstanding.