Quote:
Originally Posted by nipmark
4 "mistakes" at 100 bucks in 1 sunday night, is little suspicious.
Like I said to them I hope they will do severe investigation and find their weak link for this never happens again and maybe in a dream world find other victims and refund them.
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Hi!
I checked your whole case with paymentico, including your charge history and your email conversation:
1.)There was no trace of any prior email from the one that you used to register your member with. Is it possible that you used a different email when you tried to contact us?
2.) Here is a short timeline of the events. The time/date is in UTC:
-Fraud charges started on 2023-11-12 11:46:47 and last one on 2023-11-12 17:49:40
-Refunds were on 2023-11-13 07:29:34
The charges were detected, investigated and you were refunded within 24 hours.
3.) Here is a longer description of the events:
Regarding the unauthorized purchases, the transactions were made on the 12th of November from another account and were refunded on the 13th of November since our fraud system detected suspicious activity. After evaluation, Paymentico blocked the account for fraud and immediately refunded the transactions.
They also blocked your actual account bd****ss, since they were connected with the same card, looking like a duplicate account.
4.)An essential factor is that whoever made the charge used a separate account, and your CVV was used for the fraudulent transactions; therefore, the fraudsters had the full card details to be able to make the purchases.
We are incredibly proud of the cooperation between our compliance team and payment processors, and we handle fraud with the utmost care. Just like we did in your case.
For any further information, please continue the conversation with paymentico as I can not share any confidential information from your case. Still, if you decide so, you could share the information you received from your further questions.