Quote:
Originally Posted by TurboB
I am getting constant refunds on Stripcash as an affiliate. Maybe here is the same problem?
|
There are 2 scenarios for refund/chargeback situation :
1.) Friendly fraud: a Fraudulent activity where a customer contests a genuine charge made with their credit card, debit card, or other payment method.
-Visa typically allows chargebacks within 120 days.
-MasterCard's timeframe can vary but is usually up to 120 days.
-American Express and Discover may have different time limits, which can depend on the cardholder's agreement and the nature of the dispute.
The seller can dispute these friendly fraud cases. We have an active "chargeback reversal" department fighting these cases.
2.) Fraudulent charges: Stolen credit card information, primarily by compromised devices or phishing attacks ( fake emails, impersonating, lets say, DHL, which will ask for your credit card info and steal the data)
In example 1.) it results in chargeback unless we win the dispute.
In example 2.) as soon we detect the fraud, we refund the amount; we do not wait for the chargeback to happen.
Both cases are part of the Cam business and any other business where online sales happen. Visa and Mastercard have a rule that a seller must maintain a below 1% chargeback rate. Otherwise, they cease the cooperation.
If you wish, you could share your stripcash account name with me, and I could provide you with valid information, which you could share here.