I updated the payment address for my CCBill
affiliate account that I have had for over 20 years. I subsequently received an email confirmation that the changes have been made. But then a day or so later, I received the following email:
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Hello,
We have received your Payout Method Update Form for Affiliate Account XXXXXX. The form is set to pending at this time. Please be advised that your payouts are placed on hold while this form is pending.
Our team would need up-to-date documents on file prior to this update. This is due to our Anti Money Laundering (AML) and Know Your Customer (KYC) policy.
1.
Please provide us a Selfie holding your valid government issued ID. It can be one (1) of the following:
• Valid U.S. Passport
• Valid U.S. Passport Card
• Valid U.S. State Driver's License
• Valid U.S. State Identification Card
• Valid U.S. Permanent Residence Card
• Valid U.S. Military ID
• Valid Learner's Permit (18+ years old)
2.
To confirm your address, please provide us with a utility bill or similar document for proof of address displaying your name and matching address listed on your affiliate account.
Please let us know if you have any questions or concerns.
To update your information on your affiliate account, get to the admin login screen, select the following link: admin.ccbill.com/loginMM.cgi
Once you are logged in select Tools > Tools > Edit (XXXXXX). From here you are able to make changes to the info on file.
As for your questions regarding PO BOX please be advised that PO BOX is not acceptable. To be acceptable the mailing address needs to be a physical address.
If you have any questions please do let us know.
Thank you.
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Kind regards,
KXXXXX R
CCBill Underwriting & Compliance Team
[email protected]
Phone: 800.510.2859; Option #1
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