are you in Cuba?
seems like you didn't pass their new requirements. shit is getting tight out there for the billers and banks. everybody is having to refresh all their documentation.
if the little bit of paperwork isn't worth the payouts, ignore them and move on.. or sell your account to someone here with a legit LLC (are they transferrable? who knows lol)
ps their chat is a lot better than it used to be. ccbill has a solid team at the moment. i talk to them at least a few times a month for various accounts.
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