Quote:
Originally Posted by Brad Mitchell
I don't know whose technical support you're describing with these comments, but none of this describes MojoHost. Our staff has incredible humility and they're terrible at selling more hosting. We squeeze every bit of performance out of servers for clients and only recommend upgrades when they're absolutely necessary after exhausting all measures of tweaking the server environment.
Brad
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Go back to the ticket history, study as many tickets as you can, and see how your outsourced Staff respond to customers, and then come back to me and tell me I am wrong.
I haven't seen the humility, but I have witnessed a lot of the "the aforementioned script is hogging your available resources, you need more resources", "it's the script's fault", "we can't find that", etc.
It's not that they are not knowledgeable, or unable to do something, it's that they have no real incentive to be pro-active, and do some proper troubleshooting instead of going back and forth that the customer is wrong, that they need more information, etc. They see it as a 9 to 5, and that's your real issue here. Selling a dream company that runs off of outsourced tech contractors that generally won't go the extra mile.
Take it for what it is: honest feedback.