Quote:
Originally Posted by NoWhErE
If Orbital is unable to explain what changes you need to make to be compliant, maybe you should soft-drop them?
Lower them in your cascade billing rotation to keep your rebillers alive and maybe process a few sales a month to keep some activity. When they ask why the drop in volume, just tell them that traffic has dropped (or any other reason you can think of).
Personally, I'd be weary of continuing with a processor that can't communicate what needs to be done to keep your account alive.
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This isn't just Orbital. I've been trying to get clarification for a week using other routes and I would settle for a moment of "pulling teeth" because the answers I do get are worse than that.
"You are not doing this right."
"Okay, how can I change it?"
"You are not doing this right."
Repeat.
Repeat.
Repeat.