First of all, we are sad to hear about the negative experience you had with our platform. We're always really concerned about malware and misleading ads, and we take these cases extremely seriously at Adsterra. Our commitment is to provide a clean and secure monetization platform for all our partners.
We understand your frustration with the issues you encountered, including malware, redirects to unwanted sites, and unwanted pop-ups. At Adsterra, we have strict policies against malicious advertising and conduct thorough automated and manual checks to ensure the quality of our ads. However, it's important to understand that no system is completely immune to breaches. When such issues do happen, the best way to resolve them is to contact our support team asap, allowing us to resolve the problem as quickly as possible.
Redirecting ads often originate from third-party advertisers, making them harder to control. While we have the best filters to minimize low-quality campaigns, some may sometimes bypass them and get tested. Typically, this affects about 1.5-2% of traffic before we detect and remove them. We strive to balance maintaining high-paying offers and ensuring ad quality, but we understand the impact on your website's reputation and always do our best.
To eliminate these issues, please contact our support team as soon as you see them. They can help block all third-party offers for your codes, ensuring only qualified ads are delivered on your site.
We really appreciate your feedback and the opportunity to improve our services. We value your partnership and hope to regain your trust in our platform. If you encounter any further issues or have additional concerns, please do not hesitate to contact our support team for prompt help through
[email protected]
We hope to have the chance to work with you again in the future.