Quote:
Originally Posted by Killswitch
Porkbun did resolve the issue on their end, renewed my domains for me, and assured me new processes will be put in place to make sure the issue doesn't happen again, but their complete lack of care until I went viral on X about it left a bad taste in my mouth.
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I understand their apprehension. What you wrote is definitely a red flag, even if you weren't at fault. From their perspective, they probably deal with a tremendous amount of malicious individuals because they provide very cheap domains. Complicated situations are poison for companies, and the first reaction is always to separate and distance. I'm not defending them, but I understand it.
I've heard the same kind of horror stories with Namecheap, even though I run affiliate for them. Unique situations will invariably result in this happening at some point or another. What brings me comfort is that they learned from their mistake, even if it required going viral to make it happen. How many other companies would be willing to talk to you rather than just ignore you?
I think the same thing would happen at any registrar.
I personally ran with name.com for over a decade, until they stopped replying to support tickets and jacked up the prices nearly 2x. They just didn't care about my business. When I approached Porkbun, I did it from the perspective of a client rather than a sales ticket, and they treated me with a lot of respect. I appreciated that, and it was why I chose them over Namecheap.
One thing I've learned in life, especially in business, you need to keep an eagle eye on everything.