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Originally Posted by RuthB
As a licensed financial institution, we’re required to follow regulatory guidelines, and part of that means we need to know who our clients are and ensure all accounts meet compliance standards. It’s all about keeping your account secure and protecting your funds.
We don’t charge monthly fees for active accounts. The only time a maintenance fee applies is if your account goes dormant, meaning there haven’t been any transactions for 180 days. To keep your account active, just make any kind of transaction (a withdrawal, transfer, or deposit) at least once every 180 days.
We’ve got multiple withdrawal options available, so your funds are never stuck. And yes, we take security seriously, that’s why there are some extra safeguards in place.
If you’re having any trouble with your account, our support team is always ready to help. Just reach out from inside your account or send an email to support@.
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Oh, your support is completely useless, and you know it. I don’t know any financial institution that requires uploading documents every six months for a 'doormat account.' My credit cards stay open, my bank accounts stay open—yet yours goes dormant just because there’s hardly anything I can spend the money on. You closed card after card, then issued some shoddy UnionPay card that requires a Chinese national ID to use online. Now it’s just sitting there worthless