Quote:
Originally Posted by Cyrano
Is anyone having issues with Google responding to counter-notices in a timely manner? Their system seems to have changed such that, after filing a counter-notice, they reply with an email acknowledging receipt and stating that they'll review it. Days later they send a follow-up email notifying the sender of the counter-notice that it's been forwarded to the complainant.
I have a few counter-notices that are stuck at the first stage. For example, one counter-notice I submitted on June 26th still hasn't been forwarded to the complainant for the 10-business-day countdown and reinstatement. It's presumably sitting in their queue, I hope. Resubmitting this same counter-notice results in Google replying with an email stating that the URL is in the process of being responded to or has been responded to.
Has anyone else dealt with this? Does the original counter-notice eventually get processed and forwarded to the complainaint? It's been over a week.
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You’re definitely not alone — I’ve submitted hundreds of counter-notices in the past 10 days, and not a single one has reached the stage where Google sends the follow-up email saying it’s been forwarded to the complainant.
All I ever get is the first acknowledgment email:
“Thanks for your counter-notice, it will be reviewed…” — and then nothing.
So either Google’s processing is completely backed up, or something changed in their system and they’re no longer sending the second email in many cases. Either way, it makes it hard to know where things stand.
Would be great to hear if anyone who filed a counter-notice recently actually got confirmation that the 10-day clock started.