Originally Posted by Shoplifter

I did email them, and they say they had sent it on the 18th. I rarely contact support as I only get automated responses.

"While payouts are typically received within the standard processing window, timing can vary depending on the payment provider and banking institutions involved. Please be aware that while we do not have direct control over delivery timing once the payment has been sent to your selected method, we will promptly inform you if any issues are identified."