CCBill has absolutely no control over the length of time a registration can take and that is as frustrating for us as it has been for our clients. We recently changed our online application process to reflect the longer than expected turn around time that we have been facing. Unfortunatley, some clients had signed up prior to that change and we understand your frustration.
We receive new registration acceptance notices on an almost daily basis, but the length of time between our sending them through our bank to Visa and their response back varies in a completely random pattern. The problem is that four sets of hands must touch and review the registration files prior to them being returned to CCBill. Each one of these points creates a bottleneck opportunity. For example, when the person responsible for final approval at Visa is on vacation, all registrations stop. If they take a two week vacation there is nothing we can do. It is ridiculous!
We agree that this "registration process" can be frustrating and burdensome. We apologize for the inconvenience and ask for your patience on this issue. We are in constant and daily talks with our bank addressing this issue and we hope that the process smoothens out in the future. If you have any questions, you are always welcome to contact us at
[email protected].
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