Quote:
Originally posted by Darren
Well that would go in my letter as well I suppose. I know theres a company on GFY whioch actually specializes in this stuff (anyone know who they are?).
Thing is we shouldn't have one chargeback. Our support answers all e-mails within 24 hours, everyday all our orders are double checked, every person buying from us gets our contact telephone number for support etc etc... so it kinda pisses me off.
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Yeah we have 24 hour telephone and email support as well and working cancel pages etc. But you still get those fuckers that never bother contacting you and just chargeback. They should make it so you HAVE to contact the merchant before authorizing a chargeback so you might beable to work it out with the merchant first.