Quote:
Originally posted by BluMedia
Yeah we have 24 hour telephone and email support as well and working cancel pages etc. But you still get those fuckers that never bother contacting you and just chargeback. They should make it so you HAVE to contact the merchant before authorizing a chargeback so you might beable to work it out with the merchant first.
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This IS actually the policy with all the credit cards I've ever owned. I've tried to charge back a futon cause these dickwads were giving me the run-around with their policies, and the credit card wouldn't let me until I could verify I had talked to the merchant first, and were unable to reach a compromise. The funds were charged back, and the merchant was sent a request for their return policy statement... so I know they do seek to communicate with everyone involved. Perhaps it's different with soft goods??