Quote:
Originally posted by Kimmykim
He can legitimately get 6 months of chargebacks under his cardholder agreement in most cases. At his banks discretion they may choose to give him more than that, and it's possible they could give him all of the months back.
It sucks, yes, but this is a risk management issue, and the wisest thing to do here is to stop worrying about who's getting screwed and spend the time more effectively assessing the risk of that many potential chargebacks coming in the first month of Visa's new compliance rules.
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In regards to the new Visa rules, even if this turns into 22 chargebacks that's not going to worry us much.
Our response to him was that we'd entertain refunding his money but we'd like to know how he let 22 months go by without noticing the charges. We also don't know if he's claming he wasn't the one who joined; the email is a bit vague in that regard.
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