Quote:
Originally posted by NetRodent
Just got the lovely email from a member who joined in November of 2001...
Come on, 22 months and he didn't notice he was getting billed? Seems less like a case of fraud than consumer carelessness or stupidity.
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NetRodent,
IBill refunded 5 months of charges because anything up to 6 months can be charged back. I would say that this particular issue has been resolved as best as it can be. I would send a polite letter to the customer explaining that they have already been refunded for 6 months (during which you provided them service) and that they cannot expect a refund for more than that.
What if this customer had been with you for 6 years? Would you think about giving back $3600? The answer is: of course not. Consumers are going to have to take some responsibility for their own credit card.
Victoria