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The sales rep don't make shit, but the managers do.
If the sales rep don't sell the plan a certain %, they'll just simply be fired. It's like the worst of both worlds. You get the "I don't give a fuck" attitude of a non-commision based store, and also the super high pressure and annoying fuck sales tactits of commission-based. It's bullshit 100%.
If the sales kids actually made some money off the plans, I'd buy it in some cases. Not because it's a good deal, but just because if I feel some guy went out of his way to help me, I'll help him. There is SOME value in the plans, but not much.
The managers are the ones pushing. I think they make the associates ask a certain # of times, my friend told me a long while back. And that # was something insane like 6 times. He told me stories of managers listening in an aisle away, and basically firing folks if they didn't ask that # of times, and/or push the "Accessories" which the managers also get a commission on.
Best buy is based in my home state, but I still think they are a shitty ass company. If they went the way of a traditional commission based electronics store, and let sales associates have free reign like some smaller specialty chains here do, they'd be in MUCH better shape both consumer happiness wise, and repeat buyers.
-Phil
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