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Client: My computer just gave me an error and stopped working.
Me: Okay, what's on the screen right now.
Client: Nothing.
Me: Nothing?
Client: Yes, nothing.
Me: There's nothing on the screen?
Client: No
Me: Is the power light on?
Client: Yes
Me: and there's no writing on the screen at all.
Client: No
Me: So the screen is completely black, correct?
Client: No, there's white letters on it.
Me: I thought you said there was nothing on the screen?
Client: Yes, that's correct, there's nothing on the screen.
Me: But you just said there were white letters!
Client: Yes, there are.
Me: So, there are white letters?
Client: Yes
Me: Okay, why don't you just start at the top and tell me what letters are there.
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