Quote:
Originally posted by Biggy2
have yours been, mine have.
trying to see if this is just me.
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Totally in the shitter.
Also, refunds are way up and a few more chargebacks.
I have a 90 day recurring subscription for a site and went to cancel it and it was "removed" so I couldn't cancel it even though it was set to rebill and most likely has (my login ID still works).
This is the response I got;
"This subscription has been removed from active billing in our database and will not be re-billed. However, your most recent bill on your statement may not necessarily reflect the final charge from the website before your cancellation. You may not have received your statement showing your final billing yet, since our memberships bill in advance for the billing cycle. Please be aware that you are still responsible for any charges made on or before your cancellation date. You will still have access to the site from your final billing to the end of your term."
If I was joe blow the paying surfer and saw that type of response after doing everything I could to try to cancel the subscription before the rebill you are damn right I would charge it back.