Here are some testimonials and gift summaries I promised you:
Hello MyRxBiz Staff,
I just wanted to drop an email and thank everyone on the staff that has assisted me in a variety of ways. As a business professional and company owner I tend to be demanding at times and have placed a lot of requests on all of you in one way or another. I want you to know that while I may have needs that have needed to be filled, your prompt and courteous response to the issues that have arisen as a result of the growing pains that you are now experiencing have been greatly appreciated.
To Jim, I wish to think you for your assistance in attempting to respond to a myriad of new technical issues that have arisen as a result of recent changes and expansion. Including working on some technical requests and issues that I have had so that I may better run my site and increase productivity and customer satisfaction. Not to mention relaying several requests that don?t even fall within your realm of responsibility.
To Jack for working on many of the site aspects currently underway so that I and other affiliates have proper technology to best use our sites, as well as fulfilling my questions on my retail accounts/order.asp issues.
To Adam, for his prompt and courteous assistance in a critical issue involving me not being able to receive my commission checks and working with me until a feasible solution was reached.
To Brody and all of the team of customer service reps that have helped both me and my customers resolve a variety of issues created by some of the pharmacies, primarily due to shipping problems. Brody, you have been an incredible resource for me and my customers in so many other ways as well in dealing with extremely unusual pharmacy issues, and providing details that have better help me understand many of the situations currently being dealt with. You are an absolutely invaluable asset to me, my company, and my customers.
Finally to Richard, while you are not often available for direct contact, for your quick delegation of issues that I have requested assistance with.
I am currently working on several projects that should triple my sales within the next few months, and I am looking forward to working with you all as these plans unfold
I know that MyRxBiz is currently undergoing some growing pains as a result of their great growth, however if you continue to provide the personal level of service that I am currently receiving, I am sure that we will all have a long and fruitful professional relationship.
I look forward to working together to achieve our mutual goals of quality service, growth, and business prosperity.
Sincerely
XXXX XXXXXXXX
xxxxxxxxxxxxxxx.org
xxxxxxxxxx.com
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Nice things happen when pharmacies ship on time:
Hi Guys
We all know that there are shipping issues with certain pharmacies that
cause many customer issues. This here, however, illustrates the positive
results that hold true when people recieve proper, quick delivery of their
products, obviously along with the good service we always all provide.
This is a message that I received from one of my customers. I get a lot of
thankyou's on our service and pricing, but this was interesting due to the
fact it was the prompt delivery that she really liked. This was from my
XXXXXXXXXXX.com site, which has traditionally been plagued with shipping
issues regarding soma from XXXXXXXXX XXXXXXXXX.
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Hi,
Just wanted to drop you a note to say THANK YOU. You guys are awesome. I
placed my order yester at 9:30am 04-03-2003 and received it today later
morning, 04-04-2003.
Wonderful service. I will definitely be back.
Thank you very much,
XXXXXXX X. XXXXXX
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Food for thought.
Sincerely
XXXXXXXX
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"You guys are great! I literally receive emails everyday praising the excellent customer service you guys have been providing for my site. And I just can't believe the commitment you have to making affiliates happy and providing an honest affiliate program. My sales have gone up dramatically since the switch [from another pharmacy provider] and my income has increased by ten times! It has been a life changing experience and Ijust can't thank you enough!" XXXXX X.
Richard: I still can't believe he called working with us a life changing experience, but thats the real quote.
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As far as unexpected gifts, we have received:
1. 3 HUGE boxes of chocolates, and when I say huge, I litterallly mean that the whole company could not finish them off. We still have one box up on display with the bow tie still around it.
2. Pizza for the company.
3. Gift certificates for Macaroni Bar and Grille.
The fact that our affiliates would send us gifts actually makes me smile everytime I think about it. It means that we are having a genuninely wonderful effect on at least a few peoples lifes.
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THe best of all:
A new affiliate just sent us a check for $250 directly to the rep that brought him on (Terry). The bottom of the check says "For steak and lobster dinner."
So we don't have to host the image, I am retyping the letter.
May 23, 2003
Mr. Terry XXXXXXX
MyRxBiz
XXXXXXXXX
XXXXXXXXX
Dear Mr. XXXXX,
On Behalf of XXXXXXXXXXX corporation, I would like to express my sincerest gratitude for the exceptional customer service that you have provided to our company since joining your affiliate program. Dedicated employees that go beyond their job description to accomplish that needs to be done, when it needs to be done, are few and far between these days. Your level of service is an asset to our company?s success. We look forward to a long and prosperous relationship with you and your company when they employ people of your caliber.
Thank you for your exceptional service!
Sincerely,
"signature"
XXXX XXXXXX
President
XXXXXXXXXX Corporation.
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