Yes they are!
It's so fucking lame of them to close our account before we say so! And doing it during the time we where tranfering our sites to our new host (we only get 20% out of there!) is not very professional! Now all our sites points to their mainsite...all we can do is wait for the new DNS to propagate. And uploading all our sites from our own computer to the new host take a lot of time, this sucks!
If they can solve this issue, it will be our first good experience with them....