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Both emails from both people were received and I've replied.
I have no intention of discussing either where to find your CVV2 or what may have prompted an account freeze on a message board, for obvious reasons.
RedBumper, your situation may take more time to resolve than the other email I answered, since fraud control does not work on the weekends, just card services, I have however, emailed the head of that department and he does check email periodically though its the weekend.
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