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Old 10-13-2003, 08:48 PM  
DirkG
Confirmed User
 
Join Date: Aug 2002
Location: Eugene, OR
Posts: 289
CCBILL is pissing me off and keeping my money

I cashed a check from them 2 days past the stale date so it was returned and the money removed from my account. I called them right away and they couldnt do much because I didnt know which check number it was. 2 days later I called them back with the returned check. I was told they would issue another one by Friday. I called them a week later. They didnt get to it for some reason but would do it by that Friday. A couple of weeks go by and I decide to call them again. They hadnt got around to it again, but said it would be here almost 2 weeks ago.
Who do I need to contact to get a check re issued because it damn sure isnt the customer service guy I've been dealing with. I was told he was the guy in charge of replacing checks when I called but obviously he is in charge of forgetting to replace checks.

Maybe someone from Virgin-Movies can help with this. Does anyone have an ICQ number rather than their koloweb email address?
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