Quote:
Originally posted by punkworld
Bad attitude towards potential customers, and even worse image to present yourself with in the business 
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And as potential customers they can use my product and become active customers as it has no this kind of bugs.
I guess you do not give your competitors stuff for free nor help them to fix bugs on their products. Why should I do that ?
I'd rather prefer to give them a possible solution for some small fee and/or get some customers on my side.
Also I give 24 hours because my users get the reports by email and also see the bug reports in their admin area. So that makes an active site owner to be able to see the update report in less than 24 hours.
You can imagine that I do not care how much time do other developers to release a patch, I know that my response time is 24 hours as much, so I act according to my response time and not to their response time that could be 5 days for example.