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Old 10-15-2003, 10:32 AM  
MikeB
Confirmed User
 
Join Date: Feb 2002
Posts: 2,012
eden69,

We first contacted you on August 25th, about 54 days ago. I see you changed your email address on file with us on September 18th, perhaps you were no longer checking your previous email?

While the ad on google was going great a while back, over time it is not uncommon for ads to lose their staying power or effectiveness. I'd really like to see the ads you were using to see if there is something we can do to improve them and freshedn them up.

The t-shirt / hat giveaway did not have anything to do with your account or the timing of your noticing of the account change. As you can see in my original email to you, we were paying you at the original rate for all previous signups, the change was not retroactive, that wouldn't be fair. As I described in my email to you on August 25th, I told you that you would not see the change until September 16th. This was necessary to ensure that all checks for your previous signups continued to be paid at the original rate.

We don't think it is your fault that the cancellation rate is that high, it is probably an advertisement that needs to be changed or updated to keep up with the ever changing market. You mentioned that your ad has been there since last year. If it's been there since last year and not changed then that is likely the problem, a stale ad. I've managed millions of hits and surfers (and billions of double opt-in emails) and one thing I've learned over time is that no advertisement, no matter how good it is at the beginning, will remain perfect forever. Ads need constant adjustment, change, and finessing.

HomeGrown has one of the best retention rates of all of our sites. They've been in business for decades, and have what I believe is one of, if not the best amateur video site. They are adding new content daily, and keep their site very fresh. I don't think the problem is with HomeGrown, I think it is with attracting the right members to them.

I don't agree that you should feel ripped off. We gave you advance notice almost 2 months ago, and the change was not retroactive. We didn't make you pay for our problems, in fact, we paid for the problem....you got paid for all of those previous signups at the original rate, even though most of them cancelled. I think we were more than fair.

I'd really like to help you with your traffic...and see if we can improve the results. If you are running the same ad as you were last year, then it may be as simple as updating the ad. We also have other programs that convert as well, and pay as well, if not better than Pay It Forward. Our CE Mags program has been converting like crazy, with many webmasters earning $.07 to $.20 per click!
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