Drav,
I went through a 2 year patent process and believe me you will need to get rid of the entire staff at the USPTO to change things. These folks are bobo's to the max. They don't understand technology and its not just one or two, its the whole office.
Its next to impossible to fire civil servants. After dealing with these people, I don't even think you can train them effectively. They just don't have the mental capacity to understand all the technology terms used in these patent applications.
I don't know what the solution is. But they definitely need to hire some computer savvy people pronto over there.
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