We've only done one chargeback in all the years the two of us have had cc's and they mentioned the letter we had to do... the next month the money was credited and the paperwork they were to send never showed up.
It was over a (non-adult) website that had in its (22 page) TOS that you had to join for 3 mos and you had the normal 3 days to cancel etc... we cancelled 20 mins after signing up but they whacked that cc with the 3 mos charge at the time we signed up! Grrr
Oops they lost that one. lol
Luck Juicy!
Viper... push it and if they still hesitate, request to speak to a supervisor or someone that arbitrates in or for their dept. ALL cc's will try to discourage a chargeback. Just don't let them BS you. If you were screwed they have to do it.
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