when I got the emial my heart sunk!
But on further reading it sound Ok. At least they are on top of things, I hope.
My rate with them only increases by 0.3%, not bad. Pro billing was my main and they went from 9.5% to 16.5%, ouch.
I like the fact that they have a charge back scale. I wish they would use that to subtract from the base % since I have not had one charge back this year so far with them.
