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JimmyStephans · 11-29-2003, 06:27 PM

Chargebacks on ourselves?????

Jimmy here from LPZip.com -- a small instant download content site. I have an interesting scneario I would like some opinions on.

I've been running a special deal with 1GB of content for $200.00. I've had a few takers over the last few weeks and all has gone well. Except, yesterday I got notice from my bank that I have a chargeback from one of the buyers of that special.

I checked everything. He signed for the CDs when I sent them by FedEx, he completed the online license agreement, etc. The only thing I could think of is a simple mix-up. My company name is Lifestyles Photo Company, but the site is LPZip.com. The receipts he would get by email when buying say Lifestyles Photo Company, and it clearly says on the site several places that Lifestyles Photo is what will show on the receipt and VISA statement. But, I thought, maybe he didn't recognize that name.

I called the guy down in Texas yesterday afternoon and calmly introduced myself. I explained why I was calling and asked why he would charge back the $200.00 purchase.

His answer was "Everybody else does it on the net, why shouldn't I?" He then hung up. I emailed him a few minutes later and the email address he used for the license bounced, but the one on the receipt didn't and he replied just today by saying "What, you think I'm a fucking dumb ass and will pay for something I don't have to?"

Frankly, I'm almost speechless. The guy -- who should be part of the adult internet community and helping fight chargebacks so we can all stay in business -- clearly thinks its OK to chargeback (which in my mind is fraud or stealing).

Now for the part i want help with. What do I do?

A Drop the issue?

B Post his real name / email name on these types of boards to let others know?

C Contact his sponsors and let them know he is hurting the adult business community -- including their own business?

D Fight the charge back with the FedEx receipts (which takes a bunch of my time -- time I'm already short on daily)?

I'm lost....

Jimmy

11-29-2003, 06:27 PM
JimmyStephans Confirmed User Industry Role: Join Date: Mar 2003 Location: Littleton, Colorado. USA Posts: 558	Chargebacks on ourselves????? Chargebacks on ourselves????? Jimmy here from LPZip.com -- a small instant download content site. I have an interesting scneario I would like some opinions on. I've been running a special deal with 1GB of content for $200.00. I've had a few takers over the last few weeks and all has gone well. Except, yesterday I got notice from my bank that I have a chargeback from one of the buyers of that special. I checked everything. He signed for the CDs when I sent them by FedEx, he completed the online license agreement, etc. The only thing I could think of is a simple mix-up. My company name is Lifestyles Photo Company, but the site is LPZip.com. The receipts he would get by email when buying say Lifestyles Photo Company, and it clearly says on the site several places that Lifestyles Photo is what will show on the receipt and VISA statement. But, I thought, maybe he didn't recognize that name. I called the guy down in Texas yesterday afternoon and calmly introduced myself. I explained why I was calling and asked why he would charge back the $200.00 purchase. His answer was "Everybody else does it on the net, why shouldn't I?" He then hung up. I emailed him a few minutes later and the email address he used for the license bounced, but the one on the receipt didn't and he replied just today by saying "What, you think I'm a fucking dumb ass and will pay for something I don't have to?" Frankly, I'm almost speechless. The guy -- who should be part of the adult internet community and helping fight chargebacks so we can all stay in business -- clearly thinks its OK to chargeback (which in my mind is fraud or stealing). Now for the part i want help with. What do I do? A Drop the issue? B Post his real name / email name on these types of boards to let others know? C Contact his sponsors and let them know he is hurting the adult business community -- including their own business? D Fight the charge back with the FedEx receipts (which takes a bunch of my time -- time I'm already short on daily)? I'm lost.... Jimmy