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I have servers at both Rackshack and Server Matrix; both have great bandwidth and uptime, unbelievable for the money.
Rackshack as you noted can be a bit hard to deal with if anything out of the ordinary occurs, a result of growing to what is it, 17,000 servers now.
ServerMatrix is a bit smaller and more alert. Be sure to pay the extra $10 for 100Mps.
And don't forget Rackshack is still selling Red Hat Linux, useless in a few months so I would not get a server with them till they start selling Red Hat Enterprise Linux like Server Matrix.
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