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way to much work, and i have it really doesn't help retentions
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Right... it actually can hurts retention when they can get everything on a cd for one flat price.. also you have shipping and tracking issues and customer equipment compatiblity problems which lead to tons of customer service issues. Not really cost effective and certainly not the best use of your time.
Ive seen it marketed on a second (upsell) site and seenit do decent, but the time added is not alwys worth the effort.