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Centurion · 02-01-2004, 02:25 PM

I'm rather stunned at how high the customer cancellations have been with CCBill in the last 2 weeks.

Someone asked if CCBill had sent out the old "Do you want to cancel" email to the clients, and CCBill said no.

So I know people get their credit card bills about this time of the year for Xmas..but that usually results in people either getting declined with they sign up, or not re-newing. I've never seen it this high ever for customer cancellations.

Today in the first news batch I got from CCBill when I logged on for the first time, over 60% of the "info" were customer cancellations. Am I the only person experiencing this phenom or have my customers suddenly just started hating my sites?

02-01-2004, 02:25 PM
Centurion Confirmed User Industry Role: Join Date: Dec 2002 Location: SeATtle Posts: 6,033	Customer Cancellations with CCBill I'm rather stunned at how high the customer cancellations have been with CCBill in the last 2 weeks. Someone asked if CCBill had sent out the old "Do you want to cancel" email to the clients, and CCBill said no. So I know people get their credit card bills about this time of the year for Xmas..but that usually results in people either getting declined with they sign up, or not re-newing. I've never seen it this high ever for customer cancellations. Today in the first news batch I got from CCBill when I logged on for the first time, over 60% of the "info" were customer cancellations. Am I the only person experiencing this phenom or have my customers suddenly just started hating my sites?