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Probono · 02-09-2004, 06:59 PM

As an adult webmaster I buy before I sell. Last month I bought a Top Bucks site because we were trying to decide whether to sell their product. I was billed and there was no problem, this month however another charge from another adult site never purchased showed up as a CCbill charge.

I called your toll free number and was treated very professionally however when I explained the problem I was told the best your firm could do was stop the repeat billing. I explained I never bought the site and wanted a refund. After a sort hold time I was told NO. I explained that since I never bought the site I would do a chargeback and I really did not want to do that, however I did want a refund. I was told to proceed with the chargeback.

This entire scenario makes no sense to me, I was billed for site I did not buy, a big problem. I called and requested a refund and I was told no. I did process a chargeback today, not my desire but I am not your guppy either.

Could this be one more reason that Visa and MasterCard frown on this industry?

02-09-2004, 06:59 PM
Probono Confirmed User Join Date: Oct 2002 Location: Under the Rainbow Posts: 2,731	Open and public note to CCbill As an adult webmaster I buy before I sell. Last month I bought a Top Bucks site because we were trying to decide whether to sell their product. I was billed and there was no problem, this month however another charge from another adult site never purchased showed up as a CCbill charge. I called your toll free number and was treated very professionally however when I explained the problem I was told the best your firm could do was stop the repeat billing. I explained I never bought the site and wanted a refund. After a sort hold time I was told NO. I explained that since I never bought the site I would do a chargeback and I really did not want to do that, however I did want a refund. I was told to proceed with the chargeback. This entire scenario makes no sense to me, I was billed for site I did not buy, a big problem. I called and requested a refund and I was told no. I did process a chargeback today, not my desire but I am not your guppy either. Could this be one more reason that Visa and MasterCard frown on this industry?