RWF

Good Morning Gents, I need your esteemed opinion on the following matter.


Last Saturday I got an email from Verotel, of which I am an affiliate of a few of their websites, here's an excerpt:

"Your account has been suspended from payment processing through Verotel due to a recent negative invoice.

An examination of your invoices will show the details leading to your negative payment, and these are usually caused by high levels of chargebacks and/or credits."


Well I thought to myself, I am just an affiliate not a paysite, so they must have goofed up. So I wrote them back explaining, and then they send this:

"You receive commissions based upon the volume that you refer for these sites.

If these transactions are subsequently refunded, and not balanced by positive sales in a period, a negative balance occurs."


Then I wrote back again asking for a clarification on what "Suspended Account" means, assuming/thinking/hoping, it just meant that further checks would not be sent until the account is in positive. This is the answer I got:

"Suspended means that you cannot process transactions through Verotel.

Our Risk Management department and I have discussed this, and as your last invoice was larger (in the negative) than your previous 3 positive invoices, we are not willing to reauthorize your account before the negative amount is paid."



There you all have it, and now tell me if this is normal acceptable business practice or not?

Thanks