I've never had a problem with GoDaddy, except for one transfer that got lost in the process. They found the screwup and it was fixed.
I've had a couple minor problems with DirectNIC that were also promptly fixed.
Fuckups happen. I've never found a company with a flawless record.
Best thing to do is to ask for an account rep. If you do enough biz they'll assign you one who is available to handle any problems directly for you and right away.
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