Quote:
Originally posted by shap
Talked to my rep before the close of the day. He hadn't heard of any problems. By the time I really started to notice the problem my rep had left.
I know better than to call their support line. I'm pissed enough as it is. I don't need to push myself over the limit by talking to the douche bags they have answering the phones at night.
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Shap, we have made a lot of staffing changes over the last 6 months and will continue to work to improve service at all hours. We do monitor and score our calls to improve service. I think you will find support has improved 100% and you have our commitment that it will continue to improve. There is technical support for password management in the evenings now. You may experience some on hold delays for the next few weeks because of Visa Renewals but we are doing as much as possible to staff to those volumes. If you ever have a problem you can call me personally. If you don't have my cell, give me a shout and I will provide it.
Mark Smith